Family Managed Care (FMC) was developed by Our Lady of the Lake Regional Medical Center in response to the community's need for quality, integrated mental health and chemical dependency management. As a comprehensive managed behavioral healthcare organization, FMC has worked with various customers and partners and has an extensive network of behavioral healthcare providers and expert case managers.

FMC philosophy

FMC is committed to the effective management of mental health and chemical dependency benefits through the coordination and planning of treatment services. FMC works with providers who share our vision of delivering quality, cost-efficient behavioral healthcare services. FMC coordinates with clients and providers on an individualized basis to ensure referrals are made to the appropriate behavioral health professionals.

Services and features:

• Customer-oriented service
• Easy access for members
• Cost-effective coordination of care
• Case management in partnership with providers and members
• Treatment coordinated at the least restrictive, yet most medically appropriate level
• Accurate and timely assessment and evaluation
• Physician-directed utilization management
• Problem-oriented, client-centered short-term therapy

FMC provider network

FMC has a comprehensive network of behavioral healthcare providers. These providers encompass a variety of specialties, including physicians, psychologists, social workers and licensed counselors, and are able to serve the behavioral healthcare needs of a diverse population. All FMC providers complete a rigorous credentialing process prior to joining our network.

Provider Directory

24-hour-a-day medical management

FMC case managers have extensive experience in both the delivery and the management of chemical dependency and mental health services. These licensed professionals work on an individual basis with members, providers and customers to ensure that services are delivered in a timely manner. The medical management system provides convenient 24-hour access to behavioral healthcare utilization and case management expertise. FMC members can easily access FMC seven days a week, 24 hours a day by dialing our nationwide toll-free number and speaking with a case manager.

FMC case managers are specialists in the area of behavioral healthcare and have extensive experience in the delivery of mental health and substance abuse services. As licensed behavioral healthcare professionals, FMC case managers understand the unique issues surrounding behavioral healthcare.

Utilization and case management system:

• Concurrent reviews performed on all cases at all levels of care
• Comprehensive case management
• Coordinated discharge planning
• Review focus - member receives treatment at the least restrictive level of care

24-Hour access
225-765-8500 in Baton Rouge
Toll free 1-800-572-6983

Additional FMC Information:

Employee Assistance Program

Member Rights and Responsibilities

Outpatient Treatment Form